Returns, Refunds & Complaints Process at Islington Florist

Our Fresh Flowers Guarantee in Islington

At Islington Florist, your satisfaction is our highest priority. As a trusted independent florist serving Islington’s homes and businesses, we are passionate about delivering fresh, beautiful flowers every time. If your order has not met our standards, please refer to the details below to ensure a swift and positive resolution.

Damaged On Arrival Policy

We take every precaution to package and handle your flowers with care. However, if your blooms arrive damaged, wilted, or in unsatisfactory condition, please let us know promptly. To help us resolve your issue as quickly as possible, we ask you to:

• Contact us within 24 hours of receiving your delivery.
• Provide a clear photo showing the damaged product and packaging.
• Have your order details ready to confirm your purchase.

We will review your claim and offer a suitable solution, which may include replacement or refund, depending on the nature of the issue and your preference.

Freshness Window

At Islington Florist, we’re proud to guarantee the freshness of our flowers. We only source the finest blooms and arrange them by hand shortly before delivery. Our flowers are guaranteed to last a minimum of five days from the day they arrive, provided they are cared for according to the enclosed guidelines. Should your flowers not meet this standard, please reach out within these five days. Our team will gladly investigate and make things right.

Refund or Replacement Options

Customer happiness is at the heart of our business and, as a local Islington florist, we stand behind every bouquet. If you’re unsatisfied due to damage, wilting, or another issue within the guaranteed freshness period, you may choose one of the following:

• Replacement: We will arrange for a new bouquet of equivalent value to be sent out to you, with priority delivery at no extra charge.
• Refund: For qualifying claims, we will issue a full or partial refund to your original payment method, depending on the circumstances. Refunds are typically processed within 3–5 working days after approval.

Complaints Process

We value feedback from every Islington household and business we serve. If you have a complaint about any aspect of our service or flowers, please:

• Contact us as soon as possible after delivery so we can resolve the issue effectively.
• Provide your order details and any supporting information, so we can fully investigate your concern.

All complaints are treated seriously, handled confidentially, and resolved promptly—usually within 48 hours. Our team will keep you informed throughout the process and work to ensure you are satisfied with the outcome.

Your Local Islington Florist

Thank you for choosing Islington Florist. We are proud to be a part of the Islington community, supporting both homes and local businesses with fresh flower arrangements and caring, personalised service. Our commitment to quality and customer satisfaction is what makes us a trusted name in Islington. If you have any questions about returns, refunds or making a complaint, our friendly team is always here to help.