Welcome to Islington Florist, your dedicated provider for online flower delivery services in Islington and the surrounding areas. These Terms and Conditions ("Terms") set out the basis on which you may use our website and place orders for flowers and related products for delivery. By accessing our site and placing an order, you agree to be bound by these Terms. Please read them carefully before proceeding with your order. These Terms apply to all customers in Islington and neighbouring districts who use our online platform.
To place an order with Islington Florist for flower delivery in Islington, simply browse our online selection, select your desired bouquet or floral arrangement, and add it to your basket. Each product is described with detailed information regarding size, contents, and price. Once you have completed your selection, proceed to the checkout page where you will be required to provide your delivery information, recipient details, and any special instructions.
Orders must be placed at least 24 hours in advance for guaranteed next-day delivery within Islington and nearby areas, unless stated otherwise on specific product pages. After successfully submitting your order, you will receive an automatic order confirmation summarising your purchase details. Please check this confirmation and notify us immediately if any information appears incorrect. Acceptance of your order and completion of the contract will occur once we dispatch your order and send a further confirmation.
Islington Florist reserves the right to refuse or cancel orders at our discretion, including but not limited to, situations involving suspected fraudulent activity, product unavailability, or violations of these Terms.
All products on our website are subject to availability. Due to the nature of fresh flowers and seasonal variations, some arrangements may differ slightly from those pictured or described online. In such cases, we will substitute flowers of equal or greater value and maintain the overall design and colour scheme of your chosen arrangement. We will always strive to notify you if a significant substitution is necessary.
Islington Florist offers reliable flower delivery services throughout Islington and local environs. While we aim to deliver on your specified date and time, delivery is subject to factors such as recipient availability and traffic. If the recipient is unavailable at the time of delivery, our courier will either leave the flowers with a neighbour or in a safe place, in accordance with your provided instructions. We will leave a delivery note for the recipient if possible. In rare circumstances where neither option is feasible, we will attempt to contact you to rearrange delivery.
It is the responsibility of the customer to ensure that all delivery details are complete and accurate. Failure to provide correct information may result in delays, additional charges, or failure to deliver, for which Islington Florist cannot accept liability.
Full payment for all orders must be made in advance of delivery. We accept a variety of secure payment methods as specified at checkout, including major credit and debit cards. Payment processing is managed by reputable third-party providers compliant with industry security standards. By submitting your payment details, you warrant that you are authorised to use the selected payment method and the details provided are accurate.
If payment is not received, your order will not be processed. In the event of failed or delayed payment, Islington Florist reserves the right to cancel your order and will notify you accordingly.
All prices displayed on the Islington Florist website are listed in British Pounds (GBP) and include VAT where applicable. Delivery charges, if applicable, will be calculated and clearly displayed at checkout. Prices are subject to change without notice, but such changes will not affect orders for which payment has already been received and acknowledged.
Cancellations for standard orders may be made up to 24 hours before the scheduled delivery date by contacting us through the methods shown on our website. Orders cancelled within this time frame will be eligible for a full refund. Cancellations made less than 24 hours prior to delivery may not be possible, especially where your specific arrangement has already been prepared or dispatched. In such cases, Islington Florist reserves the right to charge the full order value.
For custom, large, or event orders, such as weddings or corporate events, we require at least 72 hours’ notice for cancellations. Some circumstances may result in partial refund only, subject to costs already incurred.
If you wish to amend your order (for example to change the delivery address, recipient details, or bouquet selection), please contact us as soon as possible. Amendments will be accommodated at our discretion and may not always be possible, particularly for urgent or same-day deliveries.
Customer satisfaction is paramount at Islington Florist. We supply fresh, perishable products that by their nature cannot be returned. However, if you are dissatisfied with the quality of your flowers or believe there has been an error with your order, please notify us on the day of delivery with photographic evidence where possible. Upon verification, we may offer a replacement, partial refund, or full refund at our discretion. Our liability is limited to the total value of your original order.
Please note that, due to the perishable nature of flowers, any complaints or issues must be raised within 48 hours of delivery. Issues reported outside this window may not be eligible for compensation or redress.
Islington Florist provides products ‘as described’ and ‘as available’ for use and delivery in Islington and surrounding locations. While we endeavour to provide accurate, up-to-date information and demonstrate reasonable care in delivering our products, we do not accept liability for any loss or damage beyond the value of your order, unless required otherwise by law.
We will not be responsible or liable for any delay or failure to perform our obligations under these Terms if such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, fire, flood, accident, war, strike, pandemic, or breakdown of IT systems.
Nothing in these Terms shall limit or exclude liability for death or personal injury resulting from negligence, fraudulent misrepresentation, or any liability that cannot be legally excluded under UK law.
As a customer, it is your responsibility to ensure all order and delivery information is correct and up-to-date. You must ensure that any special arrangements for delivery, including access instructions, are clearly provided. You also confirm that the recipient is aged 16 or over if your order includes any item subject to age restriction (such as alcohol, where permitted).
All content, designs, images, and intellectual property displayed on the Islington Florist website are owned by or licensed to us. Reproduction, modification, or republication of any content is strictly prohibited without permission. All rights reserved.
Your privacy and data security are important to us. We collect and process personal information in accordance with our Privacy Policy and in line with UK data protection regulations. Information provided by you is used solely to process your order, execute deliveries, and, where permitted, communicate relevant offers.
These Terms and any disputes or claims arising from or related to your use of Islington Florist’s online flower delivery service or any orders made through our site shall be governed by, and construed in accordance with, the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
Islington Florist reserves the right to amend these Terms and Conditions at any time. Changes will take effect immediately upon publication on our website. Please check back regularly to ensure you are familiar with the most recent version prior to making an order.
Should any provision of these Terms be declared invalid or unenforceable by a court of law, the remainder shall remain in full force and effect. The failure by Islington Florist to enforce any right or provision in these Terms shall not constitute a waiver of such provision.
If you have any queries or require assistance regarding these Terms and Conditions, our order process, payments, cancellations, or any aspect of our online flower delivery service in Islington, please contact us through the ‘Contact’ section provided on our website. We are committed to serving customers across Islington and surrounding areas with transparency and respect.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Islington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Islington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
